Frequently Asked Questions - Camping le Sequoia, Dordogne Valley
lanning your holiday at Camping Le Séquoia in Payrac, in the Dordogne Valley? Here you’ll find answers to the most frequently asked questions about bookings, accommodation, pitches, pets, the aquatic area, entertainment and campsite services.
Camping Le Séquoia is open from 30 April to 19 September 2027.
Can’t find the answer you’re looking for? Contact us on +33 (0)5 65 37 96 32 or email info@campinglesequoia.fr.
Planning your stay
Camping Le Séquoia is open from 30 April to 19 September 2027.
Check-in is available from 5 pm for rental accommodation, 3 pm for pitches with private sanitary facilities and 12 noon for standard camping pitches.
Rental accommodation must be vacated before 10 am, pitches with private sanitary facilities before 11 am, and standard pitches before 12 noon.
Yes. If you arrive after reception closes, we will email you a campsite map and the number of your accommodation or pitch.
For rental accommodation, the key will be left inside your accommodation so you can settle in independently. Please visit reception the following morning to complete check-in and collect your wristbands.
During low season, the minimum stay is 2 nights for rental accommodation and 1 night for camping pitches.
Different conditions may apply during some bank-holiday weekends. During high season, rental accommodation is generally available for a minimum of 7 nights.
From 10 July to 27 August 2027, camping pitches are available for a minimum stay of 7 nights, with arrivals and departures on Saturday or Sunday.
During high season, arrivals and departures for rental accommodation are on Saturday or Sunday, for stays of at least 7 nights.
If last-minute availability remains, shorter stays may occasionally be offered.
Yes. Camping Le Séquoia welcomes tents, caravans and motorhomes.
The basic pitch package includes 2 people and one main camping unit. A pitch can accommodate up to 6 people, including children and babies.
Yes. We ask for the exact dimensions of your camping equipment so that we can allocate a suitable pitch.
This includes your motorhome, caravan including the drawbar, tent, awning and any additional equipment.
Yes. Free Wi-Fi is available across most of the campsite.
Our team can assist you in French, English and Dutch.
Yes. Our team speaks English, French and Dutch, so you can contact us and manage your stay in English.
Yes, provided you send us the exact dimensions of your caravan or motorhome, including the caravan drawbar, awning and any additional equipment, so we can allocate a suitable pitch.
Bookings and payments
You can book directly through our website, by calling +33 (0)5 65 37 96 32, or by emailing info@campinglesequoia.fr.
Your booking becomes confirmed once it has been approved by the campsite and the required payment has been received.
For a standard direct booking, a 30% deposit of the total stay price is required.
Any applicable booking or service fees and the Cancellation Guarantee, if selected, are also payable when booking.
The balance must be paid no later than 30 days before your arrival date.
If you book less than 30 days before arrival, the full cost of your stay must be paid when booking.
We accept Visa and Mastercard, Chèques-Vacances Connect, bank transfers, paper ANCV holiday vouchers and French bank cheques.
Bank transfers, paper ANCV vouchers and French bank cheques are accepted up to 30 days before the start of your stay.
No. Tourist tax and the environmental contribution are added to the price of your stay according to the rates in force at the time of your holiday.
For direct bookings without the Cancellation Guarantee, cancellations made up to 60 days before arrival may qualify for a refund of the deposit after applicable fees have been deducted.
Between 60 and 30 days before arrival, the 30% deposit is retained. Less than 30 days before arrival, the full cost of the stay remains payable.
Please refer to the Terms and Conditions for the full cancellation rules.
The Cancellation Guarantee costs 5% of the total value of your stay and must be purchased at the time of booking.
Refund conditions depend on when and why you cancel. Please check the Terms and Conditions for full details of covered circumstances and supporting documents.
Yes. Any request to change your booking must be made in writing and is subject to availability and the pricing conditions applicable to your new dates.
No. A late arrival or early departure requested by the guest does not entitle you to a refund for unused nights.
No. If you book through a partner or tour operator, the terms and conditions of the company you booked with will apply.
Yes. We accept Visa and Mastercard for payments made through our website.
Accommodation, pitches and extras
Yes. Our pitch/accommodation choice option allows you to request a specific location for €5 per night, subject to confirmation by the campsite.
Without this option, you can tell us your preferences and we will do our best to accommodate them, but they cannot be guaranteed.
Yes. Fridges can be hired for €9 per night, subject to availability.
Yes. Bed linen costs €19 per bed and a bath towel kit costs €9 per kit.
The hotel package costs €45 per person and includes beds made on arrival, bath towels and end-of-stay cleaning.
It is included with Luxe mobile homes.
End-of-stay cleaning is included with Luxe mobile homes as part of the hotel package.
When cleaning is not included, the cleaning option costs €89 for 2-bedroom accommodation, €99 for 3-bedroom accommodation, €69 for a Luxe Pitch and €79 for a Luxe+ Pitch.
If you do not select the cleaning option, your accommodation or facilities must be left in accordance with the campsite’s departure instructions.
Yes. Security deposits include €300 for rental accommodation, €600 for Duo accommodation and €100 for pitches with private sanitary facilities.
The security deposit is taken by bank card.
You need to use your own electrical connection equipment. European adapters are available to buy or hire at reception if required.
Staying with a dog or pet
Yes. Dogs are allowed in accommodation that accepts pets and on camping pitches for an additional €6 per night, per animal.
A maximum of 2 pets per rental accommodation and 3 pets per camping pitch is allowed.
Dogs must be kept on a lead, have an up-to-date vaccination record and must never be left alone in rental accommodation.
Owners must clean up after their pets. Category 1 and Category 2 dogs are not permitted on the campsite.
Yes. Cats and other small domestic pets are also accepted, subject to the same pet supplement and campsite conditions.
Yes. Guide dogs and assistance animals are welcome.
For hygiene and safety reasons, they are not permitted in the swimming areas.
Holidays with children and teenagers
Yes. The campsite offers heated swimming pools, a lagoon, waterslides, a heated paddling pool, playgrounds, mini-golf, sports facilities and summer entertainment.
Yes. During July and August, the kids’ club welcomes children aged 5 to 12, from Monday to Friday, 10 am to 12 noon.
For the full programme, see our entertainment page.
Yes. During July and August, our Teen Club is for young people aged 13 to 17, with activities organised two evenings per week.
Our summer entertainment programme includes sports tournaments, opportunities to discover new sports, yoga sessions, concerts, themed days and shows.
The programme changes throughout the season.
Yes. The kids’ club building has step-free access and children with disabilities are welcome.
Where possible, our entertainment team can adapt certain activities. We recommend speaking to the team to identify the activities best suited to your child’s needs.
Swimming pools, waterslides and lagoon
Yes. Camping Le Séquoia has an indoor heated pool and an outdoor heated pool at approximately 28°C, as well as a heated paddling pool.
Water temperature may vary slightly depending on outdoor temperatures.
Yes. The aquatic area includes one spiral waterslide and two wave slides.
Yes. The campsite has a 2,000 m² natural lagoon.
The lagoon is not heated. The water is treated using UV and filtered through sand.
No. The swimming areas are not supervised, and children remain the responsibility of their parents or accompanying adults.
Children under 10 must be accompanied by a responsible adult.
For opening times and full rules, please see our dedicated aquatic area page.
Restaurant, grocery shop and services
Yes. The campsite has a restaurant open throughout the 2027 season.
Menus, opening hours and dining options may change, so please check our restaurant page for the latest information.
Yes. Restaurant, bar and takeaway services are available during the season.
Exact opening hours and the food and drink offer may vary.
Some dietary requirements can be accommodated. We recommend speaking directly to the restaurant team to find out what is available during your stay.
Yes. A bread and pastry service is available on site.
Yes. There is a small convenience shop selling basic essentials.
Yes. The campsite has a laundry area with washing machines and tumble dryers.
Parking and electric vehicles
One vehicle is included with a rental accommodation booking, although parking arrangements depend on the area of the campsite.
The Sunêlia Luxe area is pedestrianised, so vehicles are parked nearby rather than directly outside the accommodation.
Yes. Camping Le Séquoia has two AC electric-vehicle charging points, with a maximum output of 3.7 kW.
Charging uses a Type E socket and costs €0.40/kWh. Electric vehicles must not be charged using sockets in accommodation or on camping pitches unless the campsite has given specific permission.
Visitors, quiet hours and campsite rules
Yes. Visitors are allowed only when visiting someone who is staying at Camping Le Séquoia.
Day visitors are charged €3 per person and may use the campsite facilities, including the swimming pool. Visitors must leave the campsite before 11 pm.
The campsite is not open to members of the general public who are not visiting a registered guest.
Yes. Quiet hours are strictly observed between 11:30 pm and 7 am to protect everyone’s peace and comfort.
Portable speakers are not permitted in communal areas.
No. Minors who are not accompanied by an adult are not permitted to stay at the campsite.
Yes, but group booking requests must be sent directly to info@campinglesequoia.fr and are subject to approval by the campsite.
Rules regarding barbecues and open fires may change depending on the local fire-risk level and any official restrictions in force.
Please always follow the campsite rules displayed during your stay.
Accessibility
The campsite has several facilities designed to make stays easier for guests with reduced mobility, including two adapted sanitary blocks, an adapted toilet near the aquatic area, a designated accessible parking space and a hearing-assistance device at reception.
However, the campsite is located on natural, hilly terrain, with some slopes, steps and gravel surfaces. There are currently no mobile homes that are fully designed to PMR accessibility standards.
The Luxe and Luxe+ pitches may suit guests looking for a more convenient location close to campsite services.
The Chalet Prestige may also suit some guests with reduced mobility who have a certain level of independence, although it is not fully adapted accommodation.
If you have specific accessibility requirements, please contact our team before booking so we can help you choose the most suitable option.
The nearest train stations are Gourdon and Souillac, both approximately 12 km from the campsite.
Exploring the Lot and Dordogne Valley
From Payrac, you can easily explore some of the best-known attractions in the Lot and Dordogne Valley, including Rocamadour, the Gouffre de Padirac, Gourdon, Souillac and Martel.
Sarlat-la-Canéda, Domme and La Roque-Gageac are also excellent options for a day trip into the Dordogne.
Popular family days out include Rocamadour, the Gouffre de Padirac, activities along the Dordogne River and a variety of nature and animal attractions.
For more ideas, see our dedicated guide to things to see and do around the campsite.
Yes. The Dordogne Valley offers many opportunities for canoeing and kayaking within easy reach of Payrac.
Routes and departure points vary depending on the length of trip, the age of participants and river conditions.
Still Have Questions? Get in Touch!
We hope this FAQ has answered some of your questions. If you have more, please don’t hesitate to contact us using the form below or by phone at +33 0565379632. Our team is always happy to help!